Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prismthreadsofficial@gmail.com. Please note that returns will need to be sent to the address provided by the return email.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at prismthreadsofficial@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Sale items
- Gift cards
- Custom or personalized products
Please get in touch if you have questions about a specific item.
Exchanges Only – No Refunds
At Prism Threads, we do not offer refunds.
The fastest way to get the item you want is to return the item you have, and once your return is accepted, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you still have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: EU orders are eligible for exchanges only—we do not provide refunds.
